Terms & Conditions

Valid from 27.11.2017

Terms & Conditions

This page contains the Terms & Conditions set by Valopine Design Oy, Ltd. Please read everything carefully before ordering from us. By ordering you agree to these Terms & Conditions.

Products in this online store are sold by Mannico Design, which is a brand of Valopine Design Oy, Ltd, VAT number FI28614581. We reserve the right to change prices and shipping costs.

Orders

You can order products in our online store by adding the products to the shopping cart. The order is confirmed by using the checkout functionality in the online store to pay for the purchase. By confirming an order, you accept these Terms & Conditions, product pricing and shipping costs. An e-mail confirmation containing price breakdown and information about the products you purchased will be sent to the e-mail address provided.

Payments

All payments made in www.mannicodesign.com online store are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.

All products remain Mannico Design's property, until we receive the full payment. The price applicable is that set at the date on which you place your order. When placing an order, the total amount displayed at the checkout includes products, shipping, 24% VAT and payment fees. No extra costs will be added by us, unless you as the buyer request something, which we as the supplier can agree to. If you are under 18 years old, we require a permission from your parents before buying from us.

Shipping & Delivery

After you purchase from us, we aim to ship your products within 1-4 business days. For large orders (over 10 units), ask for an estimated processing time via e-mail at info@mannicodesign.com. If there are any other delays we know of, you will see a notification about it on this website. You will receive an e-mail confirmation once your order has been shipped.

When placing an order, you are responsible of entering your address correctly. We will not resend or refund your order if you have made it to a wrong address.

Usual shipping times (after processing):

Finland: 2-5 business days

Europe: 3-7 business days

North America: 7-14 business days

Everywhere else: 7-21 business days

For customers residing within EU, all prices include 24% VAT. Please note that when ordering our products from outside EU, you may be obliged to pay customs duties and import duties which we cannot predict and are not responsible of. For more information, contact your local customs authorities.

Return Policy

We aim for the highest possible customer satisfaction. If you are not pleased with your purchase, you can return the products within 30 days of delivery. Before returning, remember to always contact us via e-mail at info@mannicodesign.com.

Customers are at all times responsible of returning the products and paying the costs. Keep in mind that the products have to be returned in NEW condition. Any broken or used products will not be refunded.

Transport Damage

If you notice upon receiving that an item is lost or has been damaged, you should contact us immediately via e-mail at info@mannicodesign.com. We will then work with you to find a solution on how to fix the situation.

Cancelling an order

Cancelling an order is possible before the products are dispatched. If you wish to cancel, it can be done by a written e-mail at info@mannicodesign.com. !NOTE! remember to headline your message as "Cancellation". This way we are most likely able to react to it in time. We will then contact you about refunding as soon as possible.

Unclaimed packages

Mannico Design reserves the right to charge you a handling fee to cover return shipping of any packages that are not cashed at your post office within 7 days.